User Management

From user management, you can check the list of your app users, create specific tags for your users, and manage your blacklist.

Manage App Users

To manage your app users, from the admin menu, click on Users.

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You will be prompted with the following screen that shows you a list of all your users.

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You can sort your users by Active users and Banned users.

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You can also search by name or Login ID.

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Editing Users Privileges

To edit the privileges of a user, click on this button next to the user.

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You will be prompted with the following screen.

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To change the user's role, click on Change Admin Role.

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You can choose from the following roles.

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User Roles

PrivilegesOwnerSuper AdminAdminModeratorAdvertiserAnalystEditor
Edit Events
List Events
Delete Events
Campaigns
Coupons
Edit Bookings
List Bookings
Edit Members (Roles & Tags)
Edit Admins
Tags & Memberships
View List of Chat Groups
Edit Chat Groups
Change Password
View & Edit Design App
View List of Channels
Create & Edit Channels
Posts
Billing
Bulk Upload
APIs & Integrations
List Calendars
Edit Calendars
Orders
List mStores
Edit mStores
Blacklist
Whitelist
Locations
Dashboard

Note that:

  • Each privilege includes editing and listing the privilege.

  • Set Access Role means the ability to set and change access roles to different users.

  • Message includes the following: list message, create message, delete message, edit message, reply message, send photo, send video, send audio, send gif, send document, send article, send coupon, send menu, and send sticky note.

  • Maps include editing and listing the following: map routes, trip notifiers, trips made, and trips history.

  • Markers include editing and listing map searches and map locations.

    You can find the user's information here.

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Assigning User Roles

To add roles for a user, click on Add Role.

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A drop-down menu will appear where you can assign the user to be a member or an admin.

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Choose from different events, bookings, channels, virtual apps, or groups.

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Select where you want to assign the user, check it, and click insert.

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Create New Tag

Tags will label certain users of your choice so you can send them messages specifically targeted for them.

Click on the Tags & Memberships option in the admin menu.

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Click on add new to create a new tag.

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Enter the tag name and the tag description and choose whether you want it to be a private tag or not, and then click Save.

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You can also assign tags to a user, click Add Tag.

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Deleting & Banning Users

To delete or ban a user, click on the bin button.

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You also have the option to ban the user.

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Blacklist

Users that are blacklisted will be prohibited from accessing the app.

Adding Users to the Blacklist

Go to Blacklist from the admin menu.

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Click on Add New.

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Enter the user Signup ID and click Add, the user will be added to the blacklist.

Note that the Signup ID is the ID that the user uses to sign up for your app.

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Creating Blacklist Patterns

Blacklist patterns allow the system to recognize certain patterns in the signup ID and automatically adds them to the blacklist.

To create blacklist patterns, click Patterns.

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Click Add New.

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You will be prompted with the following screen.

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Select the pattern parameter, and enter the pattern, and then provide an example.

Notice that you can choose the pattern of identification from:

  • Start with: The system will identify the start of the signup ID and if it matches the pattern you specify, the user will be blacklisted.

For example:

If you specify the pattern to be the word 'oat', that means that any signup ID beginning with the word 'oat' will be automatically blacklisted.

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  • Ends with: The system will identify the end of the signup ID and if it matches the pattern you specify, the user will be blacklisted.

    For example:

    If you specify the pattern to be the domain '@xyz.com', that means that any signup ID ending with the domain '@xyz.com' will be automatically blacklisted.

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Contains: The system will identify the signup ID and if the pattern you specified is in the signup ID, the user will be blacklisted.

For example:

If you specify the pattern to be the word 'oat', that means that any signup ID containing the word 'oat' will be automatically blacklisted.

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Regular Expression: A regular expression is a pattern that matches multiple characters.

For example:

The regular expression '/d' means that if the signup ID contains any number, it will be blacklisted.

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You can find many more regular expressions online.

Whitelist

Enabling the whitelist will ban access to the app for all users except the whitelisted users.

To enable the whitelist.

Go to App Settings.

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Click on the toggle to enable whitelist.

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Please note that if you enable the whitelist, ALL users will be banned from the app except users added to the whitelist.

Adding Users to the Whitelist

Go to Whitelist from the admin menu.

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Click on Add New.

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Enter the user Signup ID and click Add, the user will be added to the whitelist.

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Creating Whitelist Patterns

Whitelist patterns allow the system to recognize certain patterns in the signup ID and automatically adds them to the whitelist.

To create whitelist patterns, click Patterns.

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Click Add new.

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You will be prompted with the following screen.

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Select the pattern parameter, and enter the pattern, and then provide an example.

Notice that you can choose the pattern of identification from:

  • Start with: The system will identify the start of the signup ID and if it matches the pattern you specify, the user will be whitelisted.

For example:

If you specify the pattern to be the word 'oat', that means that any signup ID beginning with the word 'oat' will be automatically whitelisted.

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  • Ends with: The system will identify the end of the signup ID and if it matches the pattern you specify, the user will be whitelisted.

    For example:

    If you specify the pattern to be the domain '@xyz.com', that means that any signup ID ending with the domain '@xyz.com' will be automatically whitelisted.

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Contains: The system will identify the signup ID and if the pattern you specified is in the signup ID, the user will be whitelisted.

For example:

If you specify the pattern to be the word 'oat', that means that any signup ID containing the word 'oat' will be automatically whitelisted.

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Regular Expression: A regular expression is a pattern that matches multiple characters.

For example:

The regular expression '/d' means that if the signup ID contains any number, it will be whitelisted.

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You can find many more regular expressions online.

You can also add users to the whitelist through tags.

Tags will only allow a specific group of users to be able to access the app.

Click Add New

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Click Add Tags

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Click here to learn how to create a tag.


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